Policies
Returns and refund policy
Welcome to HomeTrix!
Returns
You may return new, unopened items within 7 days of delivery for a full refund. Items must be in their original condition and packaging.
Exchanges
If you wish to exchange an item for the same product, please contact us at support@hometrix.shop to arrange the exchange.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
-
Approved refunds will be processed to your original payment method within 7–10 business days.
-
Shipping costs are non-refundable.
Non-returnable items
Certain items such as perishable goods, custom products, or gift cards cannot be returned.
How to return
To return an item, please contact us at support@hometrix.shop with your order number and reason for return. We will provide instructions for shipping the item back.
Terms of Service
Welcome to HomeTrix!
By accessing or using our website, you agree to the following terms and conditions.
1. General
We reserve the right to update or change these Terms at any time without prior notice.
Continued use of our site after changes indicates that you accept the new Terms.
2. Products and Pricing
We do our best to display product details accurately.
Prices and availability are subject to change without notice.
3. Orders and Payments
By placing an order, you agree to provide accurate and complete information.
We may cancel an order in case of:
Incorrect pricing
Suspected fraud
Product unavailability
4. Returns and Refunds
Please review our Refund Policy for details on returns, exchanges, and refunds.
5. Intellectual Property
All content on this website — including images, logos, and text — is the property of hometrix and cannot be copied or used without written permission.
6. Contact Information
For any questions about these Terms, contact us at: 📧support@hometrix.shop
Shipping Policy
Thank you for shopping with HomeTrix!
We’re committed to delivering your orders quickly and safely. Below you’ll find details about our processing and shipping policies.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Shipping Time
Domestic shipping: 2–5 business days
International shipping: 5–14 business days (depending on destination)
Shipping Rates
🎉 Free shipping on all orders! 🎉
No extra charges for shipping – the price you see is the price you pay.
Shipping Partners
We work with reliable couriers such as DHL, FedEx, Aramex, or local carriers to ensure timely delivery.
Additional Notes
Please ensure your shipping address is correct before completing your order.
Delays caused by customs, holidays, or couriers are beyond our control, but we’ll always assist if any issue arises.
If you have any questions about shipping or delivery, feel free to contact our support team anytime at support@hometrix.shop